Shipping and Returns
SHIPPING
SPAIN
We have 2 types of shipping:
1. Shipping to Lua store: this service is free of charge and has an estimated delivery time of 2-5* business days.
2. Home delivery: The estimated delivery time is 2-3* working days, depending on the delivery address. This delivery is free for orders over €50. For orders under €50 the cost is €3.95.
We do not ship to post offices.
*During periods of high demand (Black Friday, Sales or promotions) shipments may have an extension in the delivery time of up to 15 business days.
EUROPE
For orders within the European Union, the estimated delivery time is between 3-5* working days. This shipping is free for orders over €150. For orders under €150, the cost is €15-20, depending on the exact location.
We do not ship to post offices.
*During periods of high demand (Black Friday or Sales) shipments may have an extension in the delivery time of up to 15 business days.
RETURNS
If, after purchasing from www.calaconcept.com , you are not satisfied with an item, you can exchange or return the items up to 30 days after receiving the products. It's very simple!
To be eligible for an exchange or return, the jewelry must not be used or damaged; it must be in the same condition in which it was delivered.
Online orders can be returned in the following 2 ways. Return costs will be borne by the customer.
Items must be well packaged in their original packaging or similar. Garments must be in perfect condition; in the same condition as when the order was received. Make sure to indicate the name of the buyer and the order number for the correct refund.
If you need help in the process, do not hesitate to write to us at calaconcept@gmail.com.
1.With courier on your own:
Send your package through any courier company, making sure that the package is well sealed. Indicate the sender and delivery address in a visible area of the package:
Zuatzu Business Park, Building Donosti 5, Bajo 4.
20018 Donostia – San Sebastián.
(Gipuzkoa)
We recommend returning the item by certified mail or with return receipt. Otherwise, we will not be held responsible in the event of loss or delivery of the package in poor condition.
2.With pickup requested at your home:
E-mail us to calaconcept@gmail.com indicating the address, date and time at which you wish to request collection.
Make sure the package is well sealed so that it can be collected.
The service costs €4.95, which will be deducted from the refund amount.
Once we receive the package, we will review the products and, if everything is correct, the refund will be made in the same way as the purchase was made.
The refund may take a few days to appear in your account as it depends on the banking entities. Please note that the refund will not include shipping costs.
Returns with refunds are only possible for products purchased in our online store.